Choose the next safe channel
Select the situation you can observe without approaching a hazard. This guide distinguishes emergency services, the electricity distributor and non-urgent electrical enquiries. It cannot diagnose a fault or arrange attendance.
Your next step
Request a callbackIf the situation worsens or you are unsure whether it is safe, move clear and call Triple Zero (000). Never open a board, touch exposed wiring or approach a fallen line.
Method and assumptions
The guide maps one selected observation to a conservative next channel. It performs no calculation and cannot verify the cause, urgency, network ownership or who can attend. Its assumption is that you can choose a category from a safe distance. Queensland distributor guidance says to keep clear of fallen lines and call Triple Zero or report to Energex on 13 19 62. Read Energex's fallen powerline advice and the Queensland Electrical Safety Office home guidance.